Curent Lead Time is: 6 - 12 weeks with rush orders available

Many factors enter into the equation for an answer to the question “When will we get our chairs?”

Delivery dates are NEVER guaranteed.

Lead time is the time between when you place your order and the time the chairs are manufactured. Lead time is determined by the total amount of chair orders on the production list at the time of your order and receipt of the raw materials, fabric, foam, etc., to produce orders and the seasonal weather conditions affecting our trucks delivering the orders.

The lead time may certainly change between the date you place your order if not using a credit card to when we receive your down payment by mail which will become the actual date of your order.

Upon receipt of your down payment, your order will then be placed in line with other customers to have your production time slot saved. This allows time for materials to be ordered and arrive concurrently with the production schedule. Some determining factors may be custom frame colors and wood stains or fabric availability which allow extra time; some fabrics are in stock while others are on a production schedule.

Current orders versus rush orders: Your order will be placed in line with other current orders unless you have been designated as a rush order which has to be approved by management.

Fabric availability can be determined by requesting a fabric status from your sales person at the time you are placing your order. This can change daily and will have a direct bearing on the production and delivery of your order.

Build time is determined by our production schedule and supply chain. Many times an order is manufactured and shipped the same day. We proudly use lean manufacturing techniques.

Natural disasters such as Hurricane Katrina cause havoc in the supply availability of our materials and result in delayed production and delivery of orders.

What happens if any damage has occurred on delivered chairs? Upon receipt of your shipped chairs, we request that you inspect them and contact us in the event any damage has occurred during shipment. We guarantee that our chairs will arrive in 100% condition and will replace any chair that does not meet that criteria.

The different ways we ship our orders: We primarily ship our orders by truck unless it requires a container to be shipped overseas. Our sample chairs are shipped via United Parcel Service.

Postponement of your order results in replacement of your order in line with other customers and starts the lead time process back to the beginning.